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Electricity, banking, aviation top 2021 consumer complaint chart – FCCPC

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The Federal Competition and Consumer Protection Commission (FCCPC) says electricity has again topped its 2021 consumer-related complaints chart just like in 2020.

The Chief Executive Officer of the Commission, Mr Babatunde Irukera, told the News Agency of Nigeria (NAN) in Abuja on Sunday that banking-related complaints were second on the chart.

Irukera explained that aviation and telecommunication related complaints followed the chart.

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He said that the commission received and completed the processes of no fewer than 32,000 consumer-related complaints in 2021, adding that 80 per cent of complaints were resolved.

“ For the sectors that received the highest complaints, we have electricity, banking then aviation is now competing with telecommunications on the third place.

“The biggest problem with the airlines is not even the technical issues but their lack of transparency, responsiveness and being able to refund passengers when it becomes absolutely clear that flying at that time becomes pointless for them.

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“We are continuing that battle and then we are resolving many complaints,’’ he said.

On the challenges faced by the commission, Irukera said that some businesses were yet to come to terms that the regulatory space had changed and that they had a responsibility.

“Others include consumers who sometimes are very complacent and do not want to enforce their rights or those that criticise the commission even when their rights are being enforced.

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“The nature of our challenges are modifying themselves as we go.

“COVID has presented an incredible challenge. It has changed our lives, changed how we work yet it has not changed how we consume.

“People are not going out much to buy things, even food, people now order them to come to them. What that does is that it raises the level of complaints because people are not able to access it.

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“So, there are more complaints but the infrastructure for handling the complaints are still the same.

“The new normal that we find ourselves is one of the key challenges,’’ he said.

 

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Benue IDPs block highway, demand return to ancestral homes

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Vehicular movement along the Yelwata axis of the Benue–Nasarawa highway was brought to a standstill on Wednesday as Internally Displaced Persons, IDPs, staged a protest, demanding immediate return to their ancestral homes.

The protesters, believed to be victims of persistent attacks by suspected herdsmen, blocked both lanes of the busy highway for several hours, chanting “We want to go back home”.

The protest caused disruption, leaving hundreds of motorists and passengers stranded.

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Eyewitnesses said the displaced persons, many of whom have spent years in overcrowded IDP camps, are expressing deep frustration over the government’s delay in restoring security to their communities.

“We have suffered enough. We want to return to our homes and farms,” one of the protesters told reporters at the scene.

Security personnel were reportedly deployed to monitor the situation and prevent any escalation, though tensions remained high as of press time.

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Efforts to reach the Benue State Emergency Management Agency, SEMA, and other relevant authorities for comment were unsuccessful.

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NNPCL reveals decision not to sell Port Harcourt refinery

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The Nigerian National Petroleum Company Limited, NNPCL has officially decided not to sell the Port Harcourt Refining Company.

NNPCL has, instead said it is committed to conducting an extensive rehabilitation of the facility and ensuring its continued operation.

During a company-wide town hall meeting held at the NNPC Towers in Abuja, Bayo Ojulari, the Group Chief Executive Officer of NNPC Ltd, announced the decision regarding the future of the nation’s most significant state-owned refining asset, putting an end to weeks of speculation.

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A statement by NNPCL reads, “The Nigerian National Petroleum Company Limited has officially ruled out the sale of the Port Harcourt Refining Company, reaffirming its commitment to completing high-grade rehabilitation and retention of the plant.

“The ongoing review indicates that the earlier decision to operate the Port Harcourt refinery, before full completion of its rehabilitation, was ill-informed and subcommercial.

”Although progress is being made on all three, the emerging outlook calls for more advanced technical partnerships to complete and high-grade the rehabilitation of the Port Harcourt refinery.

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”Thus, selling is highly unlikely as it would lead to further value erosion.”

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Tinubu appoints Olumode Adeyemi as Federal Fire Service boss

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President Bola Tinubu has approved the appointment of Adeyemi Olumode, as the new Federal Fire Service, FFS, Controller-General.

The appointment was announced on Wednesday on behalf of the Federal Government by retired Maj.-Gen Abdulmalik Jubril, Secretary of the Civil, Defence, Correctional, Fire and Immigration Services Board, CDCFIB.

Jubril said the appointment followed the retirement of the current Controller-General, Abdulganiyu Jaji, on August 13.

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Jaji is retiring upon attaining the age of 60 by August 13.

Jibril further disclosed said that Adeyemi Olumode is qualified for the position, having attended and passed all mandatory in-service training, Command courses as well as other courses within and outside the country.

“He brings a wealth of experience to his new role, having transferred his service from the FCT Fire Service to the Federal Fire Service and grown to the rank of DCG in the Human Resource Directorate of the Service Headquarters.

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“He has served in various capacities and is equally a member/fellow of the following professional associations including Association of National Accountants of Nigeria, ANAN, Institute of Corporate Administration of Nigeria, Institute of Public Administration of Nigeria and Chartered Institute of Treasury Management of Nigeria.”

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