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SON partners online merchants to curb substandard goods

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The Standards Organisation of Nigeria, SON, has partnered online tradingyy platforms to address influx of substandard goods into the country.

The Head of Department, Consumer Complaints of SON, Mosunmola Samuel, disclosed this at a news conference in Lagos on Friday.

Mrs Samuel said the move was to check the activities of unscrupulous dealers who would want to take advantage of online platforms to make Nigeria a dumping ground for substandard goods.

According to her, e-commerce is sophisticated and dynamic which in turn makes it difficult to track substandard goods because most of these dealers do not have warehouses or fixed addresses.

She said the partnership would help to track down dealers who would want to abuse online platforms to sell their substandard wares.

Mrs Samuel urged consumers to always report to SON whenever they had issues with products bought both online and at the physical markets.

She said: “The growth of e-commerce in the Nigerian community is becoming huge and many steps have been taken for its promotion, but there are still lots to be done to make it operate in accordance with standards in the country.

“This is why we are working assiduously in partnering online merchants to ensure that Nigeria is not a destination for substandard goods.

“We get the feedback through the head of our public relations and follow up with directives to online merchants to stop sales of such product immediately we get a complaint and they will pull it down.

“You know with online marketing, you don’t need to have a shop or sell bulk, all you need is just a handfull of those products and you are already in business,” she said.

She pointed out that e-commerece consumers could get their products from overseas as personal effects.

“And you know in such areas, SON will not directly stop the importation until the products imported as personal products are brought online to sell to Nigerian consumers,” Samuel said.

She noted that it was based on such issues that the organisation was canvassing to be at the ports for on- the -spot inspection and testing.

Mrs Samuel, however, urged online merchants to strictly adhere to quality products and services to achieve inclusive growth.

“The world all over is about standards and we are working tirelessly to educate Nigerians so as to be abreast with global trend.

“On e-commerce, we have so many operating on different platforms and if these products are not registered with our product registration, it means that they are not complying with the requirements of our act.

“So, we need to check and find out where these products are coming from and for every products coming into the country, there is always a major channel,” she said.

She said the organisation was appreciative of feedback from consumers, adding that it showed the level of confidence reposed in the organisation and the Federal Government.

“We are proud for the trust in us to start our consumer protection mandate as it also helps us to develop and introduce new standards,” she added.

She observed that consumer complaints were the first steps of redress that consumers took in the process of consumer protection, stressing that feedback had more power than ever.

“Hence, this is the most important aspect of every business and SON recognising this, which is why our customer feedback unit is capable of addressing consumer complaints,” she added.

She reaffirmed the agency’s commitment to effective management of complaints in an accountable, transparent, timely and fair manner.

According to her, effective complaints management remains integral to good client service.

NAN

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Headlines

Commission, journalists partner to revamp water sector in Kaduna

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The Kaduna State Water Services Regulatory Commission (KADWREC) says it is partnering media practitioners towards revamping water services in the state.

Mr Dogara Bashir, the Executive Chairman of KADWREC, disclosed this on Monday at a one-day workshop organised for media practitioners on regulation of ‘Water, Sanitation and Hygiene’ (WASH) activities held in Kaduna.

Bashir said the commission was aware of the importance of the role media practitioners played in the society.

He stated that the workshop was to provide an avenue to liaise with them as important stakeholders on water supply and sanitation services in the state.

Bashir said: “As media practitioners, we believe you are a gateway to the citizens so, the workshop would acquaint you with some of the regulations already in place so that you can in turn transmit it to the public

“The state of water services in Kaduna State is in dire need of attention and the State Water Corporation and KADWREC were established towards addressing the seeming challenges.

“The commission is mandated to ensure better service delivery and regulation of water and sanitation services in the State.

“The idea is that once the regulations are developed, we send them to the State Ministry of Justice to gazette and then we get the state government to endorse and give the go ahead to commence the implementation of the regulations

“We intend to implement them fully come January, 2025 God willing, as we have embarked on advocacy activities having gone to zones 1 and 2 where we talked to traditional rulers, security agencies and the Judiciary.”

He disclosed that a special Court has already been attached to the commission by the Chief Judge of the State for service providers who may likely violate regulations.

The chairman further said that amongst the commission’s objectives include ensuring security, reliability and quality of service in the production and delivery of water to the consumers as well making regulations to control the sinking of boreholes.

Others included; maximising access to water services by promoting and facilitating consumer connections to distribution systems in urban and rural areas.

According to Bashir, they also include ensuring that regulatory decision-making has regards to all the relevant health, safety, environmental and social legislation applying to the water sector.

Bashir further said that the commission collaborate with the relevant state and federal agencies on water policies.

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Crime

2 ladies docked for allegedly obtaining money by fraud

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The police in Lagos have dragged two women, Mmesuma Ofunna, and Blessing Adimekwe, before an Ojo Magistrates’ Court in Lagos, over alleged obtaining money by false pretence.

Ofunna, 22, and Adimekwe, 25, were arraigned before the Magistrate, Mr L K J Layeni, on a four-count charge bordering on conspiracy, obtaining by false pretence, stealing and conduct likely to breach peace.

They each, however, pleaded not guilty to the charge.

The prosecutor, ASP Simon Uche, told the court that the defendants conspired with others now at large, to commit the offence on Oct. 26 at the Okokomaiko area of Ojo.

He alleged that they had obtained the sum of N70, 000 from one Faith Ahamefule, with a promise not to post her nude photo on social media.

The prosecutor alleged that the defendants later posted the nude photo of the nominal complainant on social media, knowing that their promise was false.

He alleged that they stole the N70, 0000, thereby conducting themselves in a manner likely to breach public peace.

The offence contravenes the provisions of sections 168(d), 287, 314, and 411 of the Criminal Law of Lagos State 2015.

The court granted the defendants bails in the sum of N500, 000 each, with two sureties each in like sum.

He adjourned the case until Jan. 8, 2025 for mention.

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Driver jailed 6 months for attempting to steal a car

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A Jos Magistrates’ Court on Monday, sentenced a 37-year-old driver, Ahmad Umar to six months in imprisonment for attempting to steal a car.

The Magistrate, Shawomi Bokkos, summarily tried and sentenced the convict after he pleaded guilty to the charge.

Bokkos in his judgment, ordered the convict to pay an option of N30, 000 fine or spend six months in prison.

Earlier, the Prosecutor, Insp Ibrahim Gokwat, told the court that the case was reported on Oct. 10, at the Area Command Police station through a distress call by one Sydney Peacemorie the complainant.

Gokwat said the complainant parked his Toyota RAV4 in front of Access Bank and went inside to carry out some transactions, only to return to find the convict inside his car.

“The convict unlawfully opened the car and was in the driver’s seat when the complainant raised alarm and he was apprehended, but his accomplice escaped.

“The convict was severely beaten by a mob but was rescued by the police,” said Gokwat.

“The prosecutor said that the offence contravened the Plateau Penal Code Law.

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